WebIndeed during Peterson’s keynote, Evette Sheehan, Global Head of Shared Services at Uber, said the company, which has been a Celonis customer since 2024, saw $12M (US) in efficiency gains and enhanced customer satisfaction by optimizing average handling time, refunds and appeasements, and effective routing. WebNov 11, 2015 · Sales Engineering Leader with 15+ years of experience leading Solution Engineering teams. Focus on aligning as a strategic partner to the Sales organization to support revenue growth.
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WebIn 2024, Uber used Celonis for its customer service processes and realized efficiency gains and enhanced customer satisfaction. In 2024, Uber saw multiple opportunities to optimize Procure-to-Pay and Accounts Payable processes. Sheehan said that Uber is now using Celonis to work through its overall finance transformation. WebIt’s a damn good time: bring some fun to your home office, with special guest speakers, interactive sessions, and some unexpected, can’t-miss moments. 15,000 people can’t be wrong. More than 15,000 process professionals came to our global events last year, between Celosphere Live and the Celonis World Tour — including speakers from Uber, … talking foods youtube
Vice President of Solution Engineering at Celonis - LinkedIn
WebLeaders from every industry, all around the world, are harnessing the power of the Celonis Execution Management System to eliminate inefficiencies and achieve breakthrough performance. Take a look at some of our … Web“We’ve just reported our third quarter of profitability… I can say confidently that Celonis has been a part of that.” Global Head of Shared Services - Uber. Impressive ... WebWhen Process Mining is conducted using real-time data and analytics, companies can improve at the same speed their employees or even customers make decisions. As Uber’s Global Head of Process Excellence Martin Rowlson puts it, the goal in ensuring customer satisfaction is to reach a threshold of having no support contact at all. talking footy forum